Standard Policies
At FaunaNet.com, we value our customers and wish to provide them with
a positive experience. To offer you the best service possible, all
customers need to follow the same rules and guidelines. These
policies are intended to make FaunaNet.com's service available to all our
customers as consistent and efficient as possible.
User-Supplied Content All services may be
used for lawful purposes only. Through FaunaNet.com's service, you may
have access to chat areas, bulletin boards, webpages, email, or
other services that enable you to send or post materials ("content")
and make that content available to others. You must not submit,
publish, or display on the network any defamatory, inaccurate,
abusive, obscene, infringing, or threatening content. In addition,
you may not submit, publish, or display any content that violates
any US Federal, State, or Local Law. You are solely responsible for
the content you make accessible through the FaunaNet.com network. You may
not use the service to assist any other person or entity to violate
any Federal, State, or Local Laws, Ordinances or Regulations.
FaunaNet.com is not obligated to monitor the network to examine
available content. You hereby acknowledge that if we are made aware
of content that is determined to be, in its sole discretion,
unacceptable, undesirable, offensive, indecent, obscene, excessively
violent, or otherwise objectionable, FaunaNet.com has the right, but not
the obligation, to edit, remove, or deny access to such content.
FaunaNet.com may disclose any content or records concerning a customer's
account as required to satisfy any Law, Regulation, Governmental
Request, or Court Order.
Pornography and sex-related merchandising are prohibited on all
FaunaNet.com servers. This includes sites that may infer sexual content,
display nudity, or link to adult content elsewhere. This is also
true for sites that promote any illegal activity or content that may
be damaging to FaunaNet.com's servers or any other server on the
Internet. Links to such materials are also prohibited. In addition,
any site selling or promoting bulk email service is not allowed.
Below are some examples of non-acceptable content or links:
- Adult Sites - Any erotic or pornographic material, links to
adult sites, or advertisements for adult sites.
- Pirated Software (Warez) - Any software that is copyrighted
and not freely available for distribution without cost: i.e. ROMs,
ROM Emulators, and MPEG Layer 3 files (MP3s).
- Copyright Violations - Violation of copyrights held by
individuals and corporations or other entities can result in civil
and criminal liability for the infringer.
- Hacking/Phreaking - Includes sites with material, links, or
resources for hacking, phreaking, viruses, anarchy, or any type of
site that promotes or participates in willful harm to iInternet
sites or providers.
Network Security Customers may not use the
FaunaNet.com network with an attempt to circumvent user authentication or
security of any host, network, or account. This includes, but is not
limited to, accessing data not intended for the customer, logging
into a server or account the customer is not expressly authorized to
access, password cracking, probing the security of other networks in
search of weakness, or violation of any other organization's
Security Policy. Customers may not attempt to interfere or deny
service to any user, host or network. This includes, but is not
limited to, flooding, mail bombing, or other deliberate attempts to
overload or crash a host or network. FaunaNet.com will cooperate fully
with investigations of violations of systems or network security at
other sites, including cooperating with Law Enforcement Authorities
in the investigation of suspected criminal violations. Users who
violate system or network security may incur criminal or civil
liability..
CGI Scripts Each FaunaNet.com
account comes fully equipped with its own pre-configured CGI-Bin.
Customers are free to use any CGI-Scripts provided with their
account or add any additional ones they require. Any CGI-Scripts
deemed to be adversely affecting the server performance or the
network integrity may be shut down without prior notice. CGI-Script
sharing with domains not hosted by FaunaNet.com is not allowed.
Chat Rooms FaunaNet.com prohibits its customers
from installing outside chat rooms on their domain, as these tend to
be a resource problem. FaunaNet.com does provide its customers a choice
of java chat rooms to choose from for a nominal monthly charge.
These chat rooms were designed to meet the growing needs of
customers and function without hindering the performance of the
servers for others.
Server Resources Any website that uses a high
amount of server resources (such as, but not limited to CPU time,
memory usage, and network resources) will be given an option of
either upgrading their service level or reducing the resource used
to an acceptable level.
Background Running Programs Background
Daemons in general are prohibited. FaunaNet.com will consider requests on
a per application basis. If allowed, extra charges will be assessed
based on resource requirements for system maintenance.
IRC FaunaNet.com prohibits its customers from
operating IRC or IRC Bots on any of the servers in the FaunaNet.com
Network.
Backups / Restores As a courtesy, FaunaNet.com
provides a backup service on shared hosting accounts. You can
request our administrators to run a backup of your site or any files
for a one-time charge. Although FaunaNet.com tries to ensure these
backups are complete and accurate, we cannot guarantee data
integrity. It is possible that a site and/or file may not be able to
be restored without our knowledge. FaunaNet.com recommends that the
customer periodically and frequently backup their site to their
local computer. On most accounts there is a backup manager that can
assist you in this process. A backup may not be included with a
dedicated server type plan. We recommend dedicated server customers
can purchase a backup option to protect data.
Commercial Advertising/Mass Mailings You must
not use the FaunaNet.com network, FaunaNet.com equipment, or any FaunaNet.com email
address in connection with the transmission of spam, flames, mail
bombs, or substantially similar, unsolicited email messages. Your
domain may not be referenced as originator, intermediary, or
reply-to address in any of the above. This prohibition extends to
the sending of unsolicited mass mailings from another service that
in any way implicates the use of the FaunaNet.com network, FaunaNet.com
equipment or any FaunaNet.com email address. A message is considered
unsolicited if it is posted in violation of a newsgroup charter or
if it is sent to a recipient who has not requested or invited the
message. For purposes of this provision, merely making one's email
address accessible to the public will not constitute a request or
invitation to receive messages.
If you are found to have spammed, without warning, FaunaNet.com
reserves the right to disable your domain. In addition, FaunaNet.com may
impose a $100 penalty for each spam policy violation. FaunaNet.com solely
reserves the right to refuse or cancel service to known spammers.
Lastly, FaunaNet.com reserves the right to determine what violates this
policy. As such, any violation may result in cancellation of
services without refund.
Distribution and/or Transmission of Obscene, Indecent
Speech or Materials Violation of Indecency and Obscenity
Laws can result in criminal penalties.
Intellectual Property Rights Material
accessible to you through FaunaNet.com's services may be subject to
protection under the United States or other copyright laws, or laws
protecting trademarks, trade secrets, or proprietary information.
Except when expressly permitted by the owner of such rights, you
must not use the FaunaNet.com service in a manner that would infringe,
violate, dilute, or misappropriate any such rights, with respect to
any material which you access or receive through the FaunaNet.com
network. If you use a domain name in connection with the FaunaNet.com
service or similar service, you must not use that domain name in
violation of any trademark, service mark, or similar rights of any
third party.
Defamation Defamatory speech distributed over
the Internet can result in civil liability for the defamer.
Refusal of Service FaunaNet.com LLC reserves the
right at its sole discretion to refuse or cancel service. Violation
of any of FaunaNet.com's rules and regulations could result in a warning,
suspension, or possible account termination. Accounts terminated due
to policy violations will not be refunded.
Service Cancellation To authenticate a
cancellation request, you must fill out the online cancellation
form. If this is not possible, you may fax the notice to
203-445-8154 or mail the cancellation notice to FaunaNet.com LLC, 4
Trefoil Drive , Trumbull, CT 06611. You must include your account
email address, account name, account password and the domain on
which you want to cancel the hosting.
We cannot accept cancellation requests over the phone for
security reasons.
30 Day Money Back Guarantee FaunaNet.com provides
a thirty (30) day “no nonsense” money back guarantee for all direct
shared hosting accounts. If, for any reason, you request
cancellation before your first bill date, FaunaNet.com will refund to you
the first month’s service cost, plus applicable set-up fees. Please
note that the set-up fees for dedicated servers, private servers,
and fees for resold domains are non-refundable.
Annual Commitment/Prepayment FaunaNet.com will
waive the set-up fees if the direct shared hosting account is
prepaid for one year. If you should cancel your account before the
expiration of the 12-month period, FaunaNet.com agrees to refund a
prorated amount of the prepaid service cost, minus the previously
waived applicable set-up and administrative fees, for which you will
then be made responsible.
Indemnification Customer agrees that it will
protect, indemnify, save, and hold FaunaNet.com harmless from any and all
stipulations, liabilities, losses, expenses, and claims, as well as
reasonable attorney's fees assessed against FaunaNet.com, its agents,
customers, officers, employees, and administration that may arise or
result from any service provided or performed or agreed to be
performed or any product sold by it's customers, agents, employees,
or assigns. Customer agrees to defend, indemnify and hold FaunaNet.com
harmless against liabilities arising out of: (1) any injury to
person or property caused by any products sold or distributed in
association with FaunaNet.com's services; (2) any material furnished by
customer infringing or allegedly infringing on the proprietary
rights of a third party; (3) copyright violation and any defective
products sold to a customer from FaunaNet.com's services.
Disclaimer FaunaNet.com will not be responsible
for any damages your business may suffer. FaunaNet.com makes no
warranties of any kind, expressed or implied, for services we
provide. FaunaNet.com disclaims any warranty or merchantability or
fitness for a particular purpose. This includes loss of data
resulting from delays, non-deliveries, wrong delivery, and any and
all service interruptions caused by FaunaNet.com and its employees.
FaunaNet.com reserves the right to amend or update these policies without
notice. Failure to follow any terms and conditions may result in
account deactivation.
FaunaNet.com furthermore expects that its customers who provide
Internet services to others will fully comply with all applicable
laws concerning the Privacy of online communications. A customer's
failure to comply with those laws will violate this policy. Finally,
FaunaNet.com wishes to emphasize that in accepting services, customers
indemnify FaunaNet.com for the violation of any law or FaunaNet.com policy
that results in loss to FaunaNet.com or the bringing of any claim against
FaunaNet.com. This means that if FaunaNet.com is sued because of activities of
the customer that violate any law, or this policy, the customer will
pay any damages awarded against FaunaNet.com, plus costs and reasonable
attorneys' fees.
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